Innovation of product
and service through Coway Trust
- Woongjin Coway pursues continuous product and service innovation
by bringing its 'passion' into our ‘nature’ to clean water and air.
Strengthen the Stability
in the Value Chain through Coway Trust
- We are committed to fulfilling our responsibility towards the safety
and reliability of our products and strive to build customers’ trust.
Social Consideration in
Product Development through Coway Trust
- We develop new products
by considering environmental issues and social changes.
- Recommended as the next participant by Jun-hyuk Bang, the Chairman of Netmarble - Delivered purification plants to social welfare facilities in Yugu - Designated Kyu-bok Choi, the CEO of Yuhan Kimberly, as the next participant   Coway&rsquos CEO Hae-sun Lee joined the "Flower Bucket Challenge" campaign in order to help flower farms who are suffering from the COVID-19 pemic.   With the aim of supporting economic revitalization of Yugu region, Gongju-si, Chungcheongnam-do, where its production plant is located, Coway plans to purchase purification plants 100 flower pots from local flower farms deliver them to social welfare facilities in 30 different areas.   Hae-sun Lee, the CEO, said, "very meaningful to join the campaign aimed at supporting local flower farms who are in trouble. I surely believe that they will overcome the COVID-19 damages immediately recover comfortable daily life."   The Flower Bucket Challenge was initiated in February 2020 for the purpose of helping flower farms who were in difficulties in selling products due to the cancellation of diverse events caused by the COVID-19 pemic. The cidate participates in the campaign then designates the next cidate.   The CEO joined the campaign by the recommendation of Jun-hyuk Bang, the Chairman of Netmarble, he designated Kyu-bok Choi, the CEO of Yuhan Kimberly, as the next participant.
Coway announced that it introduced a "Visible Consultation Service" beyond the traditional call center services on May 26.   It is a new-concept video consultation service where call center workers provide customers with more detailed consultation services by checking product condition through their smartphone cameras. This service uses the RemoteCall program of R Support, a company specializing in teleworking remote work service.   This service does not need to install an application. Customers can use the service by clicking the text message link delivered by our service providers then approving the service practice. Application to this service is available at our call centers.   The visible consultation service will allow the company to implement prompt guidance on how to check product conditions take actions. Especially, this service makes it possible for customers to solve simple problems without visit of the CS Doctor. Therefore, customers can reduce economic temporal burdens.   Yong-ho Park, the head of CS Planning Team, said, "We introduced the visible consultation service in order to satisfy customer needs for untact services help them receive detailed consultations. Going forward, we will continue to develop innovative customer care services."
Coway delivered a total of 358 blood donor cards collected by voluntary participation of employees to the Korea Childhood Leukemia Foundation on May 25.   Employees at the head office R&D Institute in Seoul Yugu Plant have voluntarily participated in the blood donation campaign every year delivered blood donor cards to the Korea Childhood Leukemia Foundation.   An official of Coway said "We have heard children with cancer have currently suffered from lack of blood donation due to the COVID-19 pemic. We hope our blood donor cards benefit them."