Coway Sustainability

Definition of Major Stakeholders and Communication Channels

Woongjin Coway defines internal and external subjects with an impact on or from corporate activity as a stakeholder and identifies stakeholders into seven groups. For successful implementation of sustainability management, we also recognize communication with each stakeholder as a requirement and operate various communication channels.

Category	Definition	Major Interest
Category	Communication Channel	Communication Activity
Customer	Purchasers of products and services and all other subjects who share value with Woongjin Coway	Effort to improve customer satisfaction, providing differentiated customer service, managing customer feedback systemically, handling customer grievances, implementing strict customer information protection
Customer	Website VOC/call center	Operating the Infinite Responsibility Committee
Shareholder and Investor	Capital investors and indirect and non-financial investors	Improving profitability, dividend policy, sound corporate governance structure, managing business opportunity and risk
Shareholder and Investor	Non-scheduled IR meeting General shareholders’ meeting	Presentation Business information disclosure
Government	All institutions and groups exercising sovereignty as a representative of country for sales	Paying taxes such as corporate tax, carrying out social contribution activities
Government	Committee as a government agency Corporate disclosure	Establishing public-private cooperative partnership Holding a seminar
Academia and Media	Subjects producing and delivering information to allow Woongjin Coway to communicate with other stakeholders	Disclosing corporate information in a transparent way
Academia and Media	Corporate disclosure Press release	Business information disclosure Distribution of press release
Partner	Subjects supplying materials and services to provide customers with products and services	Supporting finance/technology/education for suppliers, supporting environmental/ethics management for suppliers, improving working environment for suppliers
Partner	Supplier committee Mutual growth portal	Technical and financial support Implementing performance sharing system
Employee	Subjects achieving the vision of company and individualsby developing capabilities continuously as a key resource growing together with Woongjin Coway	Recruiting capable human resources, fair evaluation and reward, developing education and capability, family-friendly management, work-and-life balance
Employee	Labor-Management Committee Occupational Safety and Health Committee Grievance Handling System HR Committee	Dadok Dadok Coway day Imaginary Ocean
Local community	Geological and administrative regions having an impact on business performance and including the society where Woongjin Coway and stakeholders live together	Communicating with local communities, disclosing ethics management performance, various social contribution and voluntary work activities
Local community	Local committee NGO meeting	Wi School Handspan Love and Underground Water with Security Business