Woongjin Coway has developed the CODY Service Kit for water purifiers to improve the quality of service and enhance customer satisfaction. We maximized our unique differentiation by reflecting opinions from business sites and customers from planning to production to provide customers with visibility and Codys with convenience.

The CODY Service Kit can be commanded by voice and seen on the LCD screen and provides the same service process and standardized service for customers to enhance reliability of each Codys. In addition, as the smallest and lightest water purifier device of all the domestic and overseas water purifier devices, it makes Codys more convenient. In particular, as a filter is installed in the service kit, inspection is conducted with clean water purified by the filter.

Woongjin Coway has started the Cody-On Service for 24 hours a day with the aim of communicating with customers more closely and addressing information requested by customers and grievances in a prompt and precise manner.

With the Cody-On Service as a new concept service model, customers can request information, including inspection schedules, inspection records and user manual by mobile without limitations in time and space and simply apply for warranty and product consultation by Kakao Talk for counseling. The service enhances accessibility and convenience as it does not require an additional application, membership or certification procedure.

Woongjin Coway fulfills our responsibility to conduct service for customers in various ways. We operate the Service Quality Assurance System to receive and address customer grievances and identify improvements with on-site managers. After the service is provided, we conduct a satisfaction survey and listen to and reflect customers’ opinions. In addition, the Quality Committee is run in order to reflect service quality improvements and enhance customer satisfaction.