Coway announced that it introduced a "Visible Consultation Service" beyond the traditional call center services on May 26.

It is a new-concept video consultation service where call center workers provide customers with more detailed consultation services by checking product condition through their smartphone cameras. This service uses the RemoteCall program of R Support, a company specializing in teleworking remote work service.

This service does not need to install an application. Customers can use the service by clicking the text message link delivered by our service providers then approving the service practice. Application to this service is available at our call centers.

The visible consultation service will allow the company to implement prompt guidance on how to check product conditions take actions. Especially, this service makes it possible for customers to solve simple problems without visit of the CS Doctor. Therefore, customers can reduce economic temporal burdens.

Yong-ho Park, the head of CS Planning Team, said, "We introduced the visible consultation service in order to satisfy customer needs for untact services help them receive detailed consultations. Going forward, we will continue to develop innovative customer care services."